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FAQs
Got questions? We’ve got answers. Whether you’re curious about orders, shipping, or our designs, check out the FAQs below for all the details you need.
Our Top FAQs
What is Nolki's return policy?
We accept returns within 30 days of purchase. Please ensure the item is unused and in its original packaging. Visit our Delivery & Returns page for more details.
Can I cancel or change my order?
Once your order is placed, changes or cancellations may not be possible. Contact us at info@nolki.com as soon as possible, and we’ll do our best to assist you.
Online Orders
How do I place an order online?
Simply browse our website, add items to your cart, and follow the checkout process. For assistance, contact us at info@nolki.com.
Can I track my online order?
Yes! Once your order is dispatched, we’ll email you a tracking link so you can follow your parcel’s journey.
Delivery
How long does delivery take?
Delivery times vary based on location, but most orders are delivered within 3-7 business days. For more specific timelines, check our Delivery page.
What happens if I miss my delivery?
The carrier will usually attempt a second delivery or leave instructions for re-delivery or pickup. Contact us if you need help rescheduling.
International Delivery
Do you ship internationally?
Yes, we ship worldwide! If your country isn’t listed, contact us at orders@nolki.com for assistance.
Will I need to pay customs fees?
Customs duties may apply depending on your country. Please check with your local customs office for specific details.
Returns & Refunds
How do I return or exchange an item?
Fill out our Return Form and send the item back to us. For exchanges, contact info@nolki.com with your request.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned item.
Our Products
Are your products sustainable?
Yes! We use FSC-certified papers and are committed to eco-friendly practices in our production process.
Where are your products designed?
All our products are designed in-house at Nolki, blending creativity with functionality.
Payment & Promotions
What payment methods do you accept?
We accept major credit cards, PayPal, and other local payment options depending on your region.
How can I use a promotional code?
Enter your promo code at checkout, and the discount will be applied to your order.
Wholesale
Does Nolki offer wholesale opportunities?
Yes! Contact us at info@nolki.com to learn more about our wholesale partnerships and pricing.
Is there a minimum order for wholesale?
Our minimum order value is £500. For more information, contact us at info@nolki.com.
